Delivery Policy

 

Last Updated April 12th, 2025.

1. Order Processing Times: All orders are processed within 1-2 business days. Orders placed after 5 PM will be processed the next business day. Please note that we do not process orders on weekends or holidays.

2. Domestic and International Shipping Options:

Domestic Shipping: We offer standard and expedited shipping options within Canada. Please note that shipping times may vary depending on your location.

International Shipping: We currently not shipping outside Canada yet. 

3. Shipping Costs:

Free shipping on orders over $29.99 within Canada.

5. Returns, Changes, and Cancellations:

Returns: Please refer to our Return Policy for detailed information.

Cancellations: Reach out to support@neonnook.ca for assistance. 

6. Potential Service Interruptions: While we strive to meet our estimated delivery times, please understand that orders may be delayed due to factors beyond our control, such as weather conditions, customs delays, or other unforeseen events.

7. Order Tracking Details: Once your order has been shipped, you will receive a shipment confirmation email with tracking information. If you have any questions or concerns about your order, please contact our customer support team at support@neonnook.ca.

Thank you for choosing us! We're committed to providing you with the best service possible.