Frequently Asked Questions (FAQ)
1. How do I place an order? To place an order, simply browse our product selection, add items to your cart, and proceed to checkout. You will need to provide your shipping and payment information to complete the purchase.
2. What payment methods do you accept? We accept various payment methods, including credit cards (Visa, MasterCard, American Express) and PayPal.
3. How can I track my order? Once your order has shipped, you will receive a shipment confirmation email with a tracking number. You can track your order through the carrier's website.
4. What is your return policy? If you are not satisfied with your purchase, you may return the item within 14 days of receipt for a refund as store credit. The item must be in its original condition and packaging. Return shipping costs are the responsibility of the customer.
5. Do you offer international shipping? At this time, we only offer shipping to locations within Canada.
6. How can I contact customer support? If you have any questions or concerns, please contact our customer support team at support@neonnook.ca.
7. What should I do if I receive a damaged or defective item? If you receive a damaged or defective item, please contact us at support@neonnook.ca with your order details and a photo of the damaged item. We will work to resolve the issue as quickly as possible.
8. How can I update my account information? To update your account information, log in to your account on our website and navigate to the "Account Settings" section. From there, you can update your personal information, shipping address, and payment details.
9. Are my personal and payment details secure? Yes, we take the security of your personal and payment information very seriously. We use industry-standard encryption and security measures to protect your data.
10. How can I subscribe to your newsletter? To subscribe to our newsletter, enter your email address in the subscription box at the bottom of our website. You'll receive updates on new products, special offers, and more.